Triage Specialist

Summary of the Role

The Triage Specialist reports directly to the Triage Coordinator and serves as an initial point of contact for shelter guests. Responsibilities include completion of the Triage assessment, identifying barriers that brought the guest into the shelter, encouraging guests to consider shelter services tracks, and/or connecting them with resources in our community. Triage Specialist is responsible to provide and record all related documentation. The Triage Specialist provides communication and a warm introduction to the case manager. This position provides spiritual support, guidance, and encouragement for all guests.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Mel Trotter Ministries Staff Attributes

We expect all staff to project and exemplify a passion for a faith-based approach to advocacy for the guests, to be humble, supportive team players, who acknowledge their gifts and those of others, are truthfully transparent, seek input from others, admit and learn from mistakes, are highly coachable and approachable. We expect a hungry, innovative, goal-oriented, eager contributor, who shows a dedicated work ethic. We expect our staff to exhibit empathy, compassion, active listening, be self-aware, sensitive across racial, class, and cultural lines, ethical, and approachable. We look for work habits of punctuality, dependability, accountability, responsibility, cooperation, team participation, integrity, problem-solving, and overall positivity.

These attributes, combined with the performance of one's duties and achievement of goals will be equated with the quality of one's overall job performance. Please refer to them often and feel free to ask for feedback on these areas regularly.

Job Plan

• Welcome new guests entering the shelter, complete Triage and HMIS ROI, document processes completed, and conversation.
• Determine if shelter guests have completed a VI SPDAT and if not, assist in scheduling for completion either through HAP or onsite. Demonstrate proficiency in understanding and administering VI SPDAT's. Ensure that they are completed within the required timeframe, as appropriate.
• Provide solutions-based case management through identifying resources either within MTM or in the community to support guests successfully moving out of homelessness.
• Maintain open communication with case managers on referrals made. Assist with preparing the guests for entry into selected services.
• Demonstrate proficiency in VCM, Resident Tracker, and HMIS. Ensure accuracy and timeliness of all entries.
• Assist with all Intake duties

Qualifications

• Bachelor's Degree or equivalent years of experience in a related position
• Minimum three years working with an underserved population
• Skilled in trauma-informed communication
• Certified in CPR and CPI, or willing to certify
• Proficient with Microsoft Office Suite, Resident Tracker, HMIS

• Excellent communication skills: email, written, verbal

• Ability to communicate our vision professionally and passionately
• Ability to work independently and with little supervision
• Highly organized, detail-oriented, able to manage multiple projects

Working Conditions

• Regular standing, walking, climbing, crouching, bending, pushing, or pulling
• Understand, speak, read, and write fluent English
• Ability to communicate verbally and to accurately hear, with hearing correction
• Ability to see 20/20, with vision correction
• Able to lift up to 35 pounds occasionally, and up to 20 pounds regularly
• Able to use fine motor hand functions
• Frequently exposed to varying temperatures from below 32 degrees to above 80 degrees