Elevate Luxury Living: Seize the Opportunity to Showcase High-End Kitchen and Bath Solutions! Join our team as a Sales Consultant for ETNA where you'll be the bridge between discerning homeowners and exquisite plumbing designs. Exceed sales targets, curate exceptional customer experiences, and immerse yourself in the world of luxury. If you have a passion for sophistication and a knack for sales, apply now to be part of an elite showroom experience that defines opulence in every detail!
Etna offers great benefits, 401k with company match, paid time off, commission, growth opportunities and so much more!
Job Summary: Serves residential customers as a liaison between plumber and homeowner while meeting or exceeding company sales and profit goals.
- Meet or exceed the expectations of our customers by providing a positive customer experience.
- Share responsibility of assisting walk-in showroom customers.
- Share responsibility for answering phone calls coming into the showroom by providing support and solutions for service requests.
- Accurately tracks all quotes, closing ongoing quotes and additional sales projects.
- Manages all bids, open orders and shipping to ensure optimum efficiency and while providing proactive and on time deliveries.
- Ensure updates are made to showroom products, changing product and design trends, through focus on constant training and industry education.
- Resolve customer concerns and inquiries with solutions and a focus on exceeding expectations.
- Establish new business beyond current accounts through outreach to builders, designers, architects, and other potential customers.
- Meet or exceed sales and profit margin goals, with a focus on long term growth through relationship development, client retention and superior service.
- Maintain standard operating procedure within the showroom, ensuring displays, education and literature are up to date.
- Participate in activities and meetings that potentially will increase sales, including ETNA and Infusion Showrooms promotions, special events and experience trips.
- Participate in marketing activities to include philanthropy, team building and showroom events.
- Represent ETNA and Infusion Showrooms as a brand ambassador with our business partners and related professional organizations.
- Meet standards for showroom best practices and client mystery shop program.
- Regular and predictable attendance.
- Work safely.
Supervisory Responsibilities:
Knowledge, Skills, and Abilities:
- Strong knowledge of Company products and their applications.
- Effective interpersonal, customer service, selling, communication, organization, administrative, negotiation, teamwork, and stress management skills.
- Strong attention to detail.
- Ability to demonstrate engagement and excitement about products and assisting clients to understand and meet their needs.
- Maintain professional image as a representative of the company in accordance with our dress code policy.
- Availability for occasional day, evening, weekend, and overnight travel.
- Availability to work evenings and weekends as needed.
- Ability to read and interpret documents, such as operating and maintenance instructions and procedures manuals.
- Ability to add, subtract, multiply, and divide with or without using a calculator.
- Ability to calculate figures and amounts such as margins, discounts, interest, proportions, percentages, area, circumference and volume.
- Working knowledge of Microsoft Office products and Eclipse.
- Ability to operate standard office equipment.
- Ability to effectively manage multiple tasks, priorities, and deadlines and easily adapt to changing situations.
Education and/or Experience:
- High School Diploma or equivalent; or
- Six months to a year of related experience and training; or
- Equivalent combination of experience and education.
Certifications and/or Licenses:
Valid driver’s license and acceptable driving record
Physical Demands and Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- Frequently required to talk and hear; reach, grasp, handle, and use fingers.
- Regularly required to sit; and stand and walk.
- Occasionally required to climb, stoop, crouch, and kneel; carry; and lift up to 25 pounds.
- Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner.
- Specific vision abilities required by this job include clear vision at 20 inches or less and 20 feet or more, depth perception, and color vision.
- Work performed primarily inside.
- The noise level in the environment is usually moderate.
- Pass substance abuse screening. #IN23