Join the team that has been powering growth and an excellent reputation for over 60 years!
Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principals, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness integrity, and respect.
What We Offer:
- Competitive compensation and benefits package, including quarterly bonuses!
- 5 different lines of business and 2 subsidiaries that provide company stability through diversification.
- Professional development opportunities to support your growth.
- A collaborative and inclusive work environment that values your contributions.
- The fun challenge of working in a fast-paced, multi-location, diverse business function environment.
The Plumbing Wholesale Customer Service Representative provides the friendly and knowledgeable voice of our company, you’ll assist customers via phone, email, and online chat, ensuring they get the right products for their needs. You’ll process orders, track shipments, troubleshoot issues, and support our website customers—all while keeping the gears turning behind the scenes with inventory coordination and billing assistance.
Essential Responsibilities:
- Provide outstanding customer service via phone, email, and website chat.
- Process and manage orders, quotes, and job files from start to finish.
- Track and troubleshoot orders while coordinating shipping and inventory.
- Support website customers, process online orders, and resolve account issues.
- Assist with billing inquiries and service-related concerns.
- Occasionally support warehouse, counter, and showroom operations as needed.
Knowledge, Skills, and Abilities:
- High school diploma or equivalent, or relevant experience in customer service or the plumbing industry.
- Knowledge of plumbing products and applications is preferred.
- Strong communication, problem-solving, and multitasking abilities.
- Proficiency in Microsoft Office and Eclipse software.
- Ability to perform basic math calculations, including margins, discounts, and percentages.
Physical Demands and Work Environment:
The physical demands and work environment described below outline the requirements to perform this job. Reasonable accommodations may be made for individuals with disabilities.
- Primarily office-based with moderate noise levels.
- Occasionally required to lift up to 25 lbs.
- Must pass a substance abuse screening.
We are an Equal Employment Opportunity Employer.