Position Summary:
Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email and internet. Strengthens customer relationships through strong product knowledge and product application, delivery coordination, and error resolution. Promotes and utilizes E-Commerce technologies.
Essential Functions:
- Answers customer questions, investigates and corrects errors to solve customer problems.
- Manages customer orders (both stock and nonstock) manually, or via EDI, 3rd party ordering systems, or fax and completes timely callbacks/e-mails to discuss edits and confirm complete orders.
- Arranges exception deliveries in collaboration with the Transportation department, UPS, and/or 3rd party delivery services.
- Participates in the training of new Chain Accounts Representatives and attends ongoing training sessions.
- Establishes rapport and working relationship with National Account Coordinator, National Account Manager, National Account Pricing Analyst , Chain Accounts Logistics Specialist, Logistics Sales Support Analyst, Credit Managers, Regional Chain Managers, Regional Account Coordinators and Call Center teams.
- Maintains peer relationships in the field to share issues and ideas.
- Understands and communicates effective supply chain strategies in collaboration with core teams across all GFS distribution centers, transportation departments, as well as National Account and divisional logistics.
- Performs other duties as required.
What you'll bring to the table:
- Ability to learn and maintain knowledge of specific GFS Business Applications including Product Acquisition, Credit, Sales Support, Customer Acquisition, Non Stock, Invoice and Credit Memo Retrieval.
- Highly motivated self starter with a focus on details and accuracy in a fast paced environment
- Must develop a working knowledge of all US Gordon Food Service distribution center operations.
- Must develop a working knowledge of all US Gordon Food Service transportation departments and their respective cutoff times, routing profiles, ordering types, dedicated routes, broadline routes and any additional complex routing adjustments
- Must be a strategic & inquisitive thinker to uphold the values and vision of the department through innovative and creative exercises in order to build and maintain relationships, network, link resources and apply business practices
- Ability to problem solve, think outside the box and develop solutions for a variety of complex business situations with the ability to balance customer needs within the framework of Gordon Food Service business practices
- Ability to demonstrate understanding of Foodservice industry and operations for Commercial and Non Commercial Segments
- Ability to adapt to frequent technological and GFS proprietary application changes and program functions
- Must have excellent written, verbal, organizational and communication skills as well as problem-solving capabilities.
- Must have the ability to multi-task, prioritize and be able to work independently or within a diverse and inclusive team environment.
- Understand USDA dietary regulations and commodities
- Ability to perform 10-key data entry
- Must have good customer service and time management skills.
Be part of an amazing culture where what matters to you, matters to us!
Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Gordon Food Service is an equal opportunity employer.
All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability. All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and drug tests all employees.