Amazon sends millions of communications to our Selling Partners every day, ranging from informational updates about new features or upcoming events to critical business information. These communications are delivered through a variety of channels, including email, web notifications, SMS, mobile push, and others by thousands of business teams across Amazon. The quality, consistency, and accuracy of these communications shape the entire experience that Selling Partners have with Amazon.
We are seeking a Sr. Product Manager - Technical to define and execute the grand vision for our Selling Partner Communications platform. If you have a passion for communications, enjoy working with large-scale global platforms, and enjoy the thrill of experimentation and optimization, then this is the job for you. We are seeking a self-motivated technologist, keen to deeply understand and build products for our internal (builder) and external (Selling Partner customer). Our PM team works closely with engineering, program operations, and internal builders to launch high-quality, effective communications to Amazon Selling Partners. You will develop the vision, customer-centric roadmap, and strategy to improve our platform and the efficacy of Selling Partner Communications.
Key job responsibilities
- Define the communications onboarding experience and roadmap in partnership with program, engineering, and builders teams, developing seamless experiences that enable internal users (builders) to rapidly launch high-quality experiences.
- Leverage your high judgment to prioritize opportunities that drive the most strategic value; working with your engineering team to scope design effort, set/track goals and triage incoming priorities from builders.
- Identify opportunities to leverage automation, ML, and GenAI to optimize communication audiences, content, and channel delivery.
- Drive initiatives to expand the platform to new customers, use cases, and communication delivery channels.
- Manage a portfolio of experiments to improve Partner Communications and identify communication attributes that drive the largest contribution to Partner Communication engagement.
About the team
The Selling Partner Communication Platform vision is that all Partners receive and action only the most relevant, defect-free, and consistent communications, where and when they need them. We accomplish this by enabling builders with intuitive tooling to make it easier to send the right communications to the right audience, and acting as the quality gate to ensure low-quality communications never reach Amazon Selling Partners.
BASIC QUALIFICATIONS
- Bachelor's degree
- 5+ years of technical product or program management experience
- Experience owning/driving roadmap strategy and definition
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
- Experience performing statistical analysis of data using SQL, Excel and other tools
PREFERRED QUALIFICATIONS
- MBA
- 7+ years of technical product or program management experience
- Familiarity with a variety of communications platforms and technologies, such as email delivery and content management systems.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.