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For most guests entering our facility, this position is the first face of Mel Trotter Ministries, and is a brand representative of our values and hospitality. The Intake team warmly welcomes guests, visitors, and staff members, and has a huge impact on the culture of Mel Trotter Ministries.
This position anticipates needs, offers accurate information, and shows urgency and passion in caring for others. Safety is paramount at Mel Trotter, and the Intake team ensures that this is a safe environment for everyone by doing perimeter checks, ensuring no dangerous or prohibited items are brought into the building, and calmly de-escalating situations when someone is upset or creating an unsafe environment for those around them.
Intake Specialists also provide support in maintaining facility cleanliness, and ensure that appropriate staff members receive timely and accurate information about any safety issues. They work very closely with our Nursing and Triage teams to provide the best care possible for our guests.